Privacy Policy

Privacy Policy

1. Our Commitment to Your Privacy

At commmodity， protecting your privacy is a priority. We are committed to handling your personal information with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website or make a purchase from commmodity (specializing in dolls, figure toys, and collectible plush products).

2. Information We Collect

We collect information that helps us operate our website, fulfill orders for dolls/figure toys, and provide customer support.

Information You Provide

You may choose to provide personal information when you:

  • Place an order for dolls, figure toys, or related items
  • Create an account to track orders, save favorites, or manage your details
  • Subscribe to emails or updates about new releases, limited editions, or promotions
  • Contact our support team with questions about product details, order status, shipping, returns, or exchanges

This may include your name, email address, shipping and billing address, phone number, and payment-related details.

Automatically Collected Information

When you browse our site (including pages featuring product collections and product details), certain technical data may be collected automatically, including:

  • IP address
  • Device type, browser, and operating system
  • Usage and interaction data collected through cookies and similar technologies (e.g., pages viewed, product searches, and time spent on product pages)

3. How We Use Your Information

The information we collect is used to:

  • Process payments, fulfill orders, and arrange shipping
  • Send order confirmations, shipping updates, and service-related notifications (e.g., delays or restocks)
  • Improve website performance, product offerings, and user experience (e.g., based on popular searches or browsing behavior)
  • Respond to inquiries and provide customer support (e.g., defects, shipping issues, returns, or product care questions)
  • Send marketing communications when you have given consent (e.g., new launches, exclusive offers, limited-time promotions)
  • Detect, prevent, and address fraud or security risks (e.g., unauthorized purchases)

4. Data Protection & Security

We take appropriate technical and organizational measures to protect your personal information, including:

  • Secure Encryption: Payment data is transmitted using SSL encryption and processed by certified payment providers
  • Restricted Access: Personal information is stored on secure systems and accessible only to authorized personnel
  • No Card Storage: commmodity does not store credit or debit card numbers on its servers

5. Sharing of Information

commmodity does not sell or rent your personal information. We may share limited information with trusted service providers who assist us with website operations, order fulfillment, payment processing, shipping, customer support, or marketing—strictly for these purposes and under confidentiality obligations.

6. Advertising & Analytics Partners

We may work with third-party partners who use cookies or similar technologies to provide analytics or deliver relevant advertising. Partners may include (but are not limited to):

  • Meta (Facebook / Instagram)
  • Google
  • AppLovin (Axon)

These partners process data according to their own privacy policies. You may manage or opt out of targeted advertising through their platforms or your browser settings.

7. Children’s Privacy

Protecting children’s privacy is important to us. Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from them. Users must be at least 18 years old to use our services (or have parental/guardian consent where applicable). If we become aware that a child under 13 has provided personal data, we will take reasonable steps to remove such information promptly.

8. Regional Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as requesting access to, correction of, or deletion of your data. California residents may request access to or correction of their personal information. Policy updates will be posted on this page. We may honor browser privacy preference signals (where applicable), such as “Do Not Track” or Global Privacy Control signals, depending on your jurisdiction and browser settings.

9. Email Communications

We send emails to confirm orders, provide service updates (e.g., shipping notifications), and—when you have given consent—share promotional content (e.g., new releases or special offers). You may unsubscribe from marketing emails at any time using the link provided in each message.

10. CAN-SPAM Act Compliance

We collect email addresses to process orders and provide order-related updates. If you opt in, we may also send promotional emails. In compliance with the CAN-SPAM Act:

  • We do not use misleading subject lines or sender information
  • Promotional emails are clearly identified
  • You may unsubscribe at any time by following the instructions at the bottom of each email
  • We promptly honor all opt-out requests

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:commmodity
Website: commmodity.com
Email: service@commmodity.com
Phone: (852)28026033

Hotline Service Hours: PDT 9AM-6PM